We aim to respond to customer emails as quickly as possible. During normal office hours, we usually reply within 2 hours. In many cases, you may receive a response even faster, depending on the type of question and current support volume.
Email Response Time During Office Hours #
During normal office hours, support requests are prioritized continuously throughout the day.
For most questions, including order questions, installation help, activation issues, and general product support, we usually respond within 2 hours.
Some technical issues may take slightly longer if we need to review screenshots, check order details, or provide more detailed step-by-step instructions.
Do You Reply Outside Office Hours? #
Yes. Although our fastest response times are normally during regular office hours, we try to respond quickly at all times of the year.
Our support team monitors incoming emails 7 days a week, 365 days a year, including weekends and holidays.
This means you can still contact us during evenings, weekends, and public holidays. Response times may vary outside normal office hours, but we always try to reply as soon as possible.
Do You Reply on Holidays? #
Yes, we also respond on holidays. Support availability and response times can vary depending on the day and current workload, but we do not limit support only to weekdays. If you contact us on a holiday, we will still do our best to help you as quickly as possible.
How to Get a Faster Reply #
To help us solve your issue faster, please include all relevant information in your first email.
Useful information includes:
- Your order number
- The email address used for the purchase
- The product you need help with
- A short description of the issue
- A screenshot or photo of any error message
- What step you are currently stuck on
For technical issues, screenshots are especially helpful. They allow us to see the exact message or problem and give you the correct instructions without unnecessary back-and-forth.